Shop Policies
Disclaimer
DISCLAIMER: THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE
The information, including but not limited to, products, text, graphics, images and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition, treatment or product usage.
Security
Credit cards are securely processed at Paypal.com. This website does not keep or archive credit card numbers.
For more details on PayPal’s security, please click here
Privacy
BodyMed Boutique does not sell or distribute your contact information. If you sign up to the newsletter you will receive periodic emails about shop sales or events.
If you purchase a product online, we use your contact information to communicate with you about that purchase.
As a customer you will be added to our newsletter list. if you are on the newsletter list, you can opt out at any time by clicking the unsubscribe at the bottom of the email.
Shipping
Shipping will be done via Canada Post at a flat rate of $15.00 in Canada or $23.00 to the United States.
Due to weight breast forms will incure additional shipping costs. Canada $25.00 and US $35.00
Please note: There are no guarantees on delivery times
We reserve the right to contact you if shipping cost exceeds the quoted amount. Actual shipping cost will be charged.
Returns
We do not accept returned products via mail. If there is an issue with your order, you must contact [email protected] to explain the issue and receive authorization to return.
Fitted items
We highly recommend you come into the shop and be fitted by our Certified mastectomy or compression fitters. It is important to get the correct measurements and recommendations to receive the correct product for you and your personal health issues.
Due to the personal nature of our products, we will not accept returns on fitted items that have been opened.
Stock
We always try to have stock available for immediate purchase in store and shipping for online orders. In the event an item becomes out of stock, we will notify you immediately with an estimated time frame for restock. You will have the option to wait for your order, choose an alternative product or receive a refund.
Defective Items
If you receive an item that you feel is defective in any way, we want to help. Please contact us with your name, email, phone number, product ordered and description of the defect at [email protected]. We will contact you to discuss arranging a replacement product.